We are here to help.
Find help with your account, purchases, training plans and privacy.
Contact support
Email us at support@kyntiq.ch. We will handle your request as quickly as possible.
If possible, include the email address of your KYNTIQ account, your device model, your iOS version and a short description of the issue. Never send your password or full payment details.
Email supportAccount and access
Account details and the athlete profile can be managed directly in KYNTIQ. If sign-in, account linking or synchronisation does not work, contact support using the affected account email address.
Purchases and refunds
Purchases in the iOS app are processed by Apple. For missing or unrestored purchases, first use the restore function in the app and then contact support. Refunds for App Store purchases are requested directly from Apple.
Privacy and account deletion
Data export and account deletion are available in the profile. You can send additional privacy requests to support@kyntiq.ch.
Training and safety
KYNTIQ is a training planning and coaching tool and does not replace medical diagnosis or treatment. Stop training and seek appropriate medical help for acute injuries, severe or increasing pain, or other warning signs.