Transparent — beyond the training plan.

Provider and contact

KYNTIQ
Provider: Benjamin Kobelt
Sälistrasse 136
4600 Olten
Switzerland
Email: support@kyntiq.ch
Website: kyntiq.ch

Support, privacy, legal and refund requests are accepted through the email address listed above.

Offer, prices and delivery

Individual training plan

• 4–6 weeks: CHF 24; 7–9 weeks: CHF 32; 10–12 weeks: CHF 39.
• Includes one personalised digital plan generation and one plan revision within seven days.

Adaptive Premium Coaching

• CHF 29 per month for an expressly selected term of 1–6 months.
• Available payment methods depend on the sales channel: monthly payment or upfront payment may be offered on the web; in the iOS app, the selected fixed term is paid upfront through Apple.
• No automatic renewal beyond the selected term.

The binding total price, scope, payment schedule and term are shown before purchase. Web purchases are processed through Stripe, and purchases in the native iOS app are processed as Apple in-app purchases. Apple's applicable App Store terms also apply to Apple purchases. Order confirmation is provided electronically. The training plan is generated digitally after successful payment and completion of the profile; AI generation may take several minutes.

Terms and conditions

Scope and contract

These terms apply to KYNTIQ purchases by customers residing in Switzerland. The contract is formed upon payment confirmation. Mandatory local consumer protection rules may additionally apply to purchases from other countries.

Use

The account is personal. Users must provide complete and accurate profile and health information, protect access credentials and account for changes in health status. Content must not be used abusively, unlawfully or to bypass access and payment rules.

Term and access

Premium ends automatically after the selected term. With monthly payment, the agreed monthly amounts are charged only during that fixed term. Existing training plans, training logs and plan history remain readable after expiry; new coach messages, check-ins and automatic adaptations require active Premium access.

Availability and changes

KYNTIQ may adapt the service for security, troubleshooting and product development. Temporary maintenance or technical incidents may limit availability. Material adverse changes to already purchased services will be communicated transparently.

Cancellation and refunds

Swiss online purchases generally do not have a statutory cooling-off right. KYNTIQ nevertheless provides the following voluntary and clear policy:

• Full refund while digital performance has not yet started.
• Full refund if no usable training plan can be delivered despite reasonable technical correction.
• After successful generation of the personalised plan, no change-of-mind refund; the included revision within seven days remains available.
• For a significant prolonged Premium interruption caused by KYNTIQ, a pro-rata refund or corresponding extension will be offered.
• Statutory rights for defective performance remain unaffected.

For purchases made through the iOS app, refund requests are handled by Apple under App Store rules. For web purchases and other support cases, requests including the account email and purchase date may be sent to support@kyntiq.ch. Do not send full card details.

Privacy policy

The provider named above is the controller. KYNTIQ processes personal data under the Swiss Federal Act on Data Protection to provide accounts, payment, personalised training planning, coaching, security and support.

Data and purposes

• Account and contact data for sign-in, communication and account management.
• Athlete profile, goals, availability, training plans and logs for planning and progress.
• Check-ins, pain, limitations and similar health-related information for safety rules and adaptations. These may constitute sensitive personal data.
• Coach messages and feedback for responses, plan adaptation and quality control.
• Purchase, invoice and payment status for contract administration, fraud prevention and legal retention. Payment data is processed by Stripe for web purchases or Apple for iOS in-app purchases; KYNTIQ does not store full card details.
• Technical logs and AI usage metrics for security, troubleshooting and cost control.

AI processing

Training plans, translations and coach responses are generated wholly or partly by AI. The profile, plan, training and message content required for the task is sent to the AI service used. Users are not subjected solely to automated decisions with legal or similarly significant effects; plan changes are displayed transparently and require confirmation.

Service providers and international transfers

KYNTIQ uses carefully selected service providers for AI (OpenAI), sign-in and hosting, and payments (Stripe for web purchases and Apple for iOS in-app purchases). They process data for the described purposes and may process it in Switzerland, the European Economic Area or other countries, particularly the United States. Where required, recognised safeguards such as appropriate contractual clauses and technical protections are used.

Retention and security

Account, profile and training data are retained during use and removed when the account is deleted unless a legal obligation requires otherwise. Accounting and receipt records may be retained in pseudonymised form for the statutory retention period, generally ten years. KYNTIQ uses appropriate technical and organisational safeguards, although absolute security cannot be guaranteed.

Your privacy rights

Users may request access, correction, data export and, subject to legal obligations, deletion. A machine-readable export and account deletion are available directly in the profile. On deletion, active Premium payments managed through KYNTIQ are ended first; legally required payment records are retained in pseudonymised form.

Additional privacy requests may be sent to support@kyntiq.ch. Proof of identity may be required to prevent unauthorised disclosure.

Training, health and AI notice

KYNTIQ is an AI-assisted training planning and coaching tool. It does not replace medical diagnosis, treatment, rehabilitation or personal advice from qualified professionals. Despite validation rules, AI content may be incomplete or incorrect and must be critically assessed in the user's own context.

Stop training and seek appropriate medical help for acute injuries, severe or increasing pain, neurological symptoms, chest pain, shortness of breath, altered consciousness or other warning signs. If in doubt, do not perform an exercise.